Privacy Policy

At Audu by PlanetDairy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or interact with us. By using our website, you agree to the collection and use of your data in accordance with this policy.

1. Data Controller

The data controller for your personal data is: Audu by PlanetDairy Agro Food Park 13, 8200 Aarhus N Denmark Email: info@planetdairy.com

2. Types of Data Collected

We may collect the following types of personal data:

· Personal Information: Name, email address, phone number, billing and shipping address.

· Transaction Data: Payment details, order history, and related transaction data.

· Technical Data: IP address, browser type, device information, and browsing activity on our website.

· Cookies and Tracking Data: Information collected through cookies for website analytics and marketing purposes.

3. Purpose of Data Processing

We collect and process your personal data for the following purposes:

· To process and deliver your orders.

· To communicate with you about your orders, services, and offers.

· To improve and personalize your experience on our website.

· To analyze website usage and enhance the functionality of our site.

· To send marketing communications (with your consent).

4. Legal Basis for Processing

We process your data based on the following legal grounds:

· Consent: When you subscribe to our newsletter or opt-in to receive marketing communications.

· Contractual Necessity: To fulfill your orders and provide customer support.

· Legitimate Interests: To improve our website and services, and to provide personalized content.

5. Data Sharing

We may share your personal data with the following categories of third parties:

· Service Providers: Such as payment processors, delivery companies, and marketing partners.

· Legal Authorities: If required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, and to comply with legal or regulatory obligations. After this period, your data will be securely deleted.

7. Your Rights

You have the following rights under GDPR:

· Right to Access: You can request a copy of your personal data.

· Right to Rectification: You can update or correct your personal data.

· Right to Erasure: You can request the deletion of your personal data.

· Right to Restrict Processing: You can request to limit the processing of your data.

· Right to Object: You can object to the processing of your data for certain purposes.

· Right to Data Portability: You can request your data in a portable format.

8. Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

9. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal data, such as the use of Standard Contractual Clauses.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time.

Last updated: December 2024